On Strategy, Decisions and Realities of Building Businesses
by Vijay Jain — Operator, Advisor & Investor
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about
Vijay Jain is a seasoned consumer and retail expert with over 25 years’ experience in building and scaling businesses. As Founder-Director of ORRA and former CEO of ORRA and Ritu Kumar, he has led both founder-driven and professionally managed companies, delivering growth, cultural transformation, and customer-centricity.
He brings a rare blend of financial acumen from investment banking and operating expertise as CEO. Today, as an Operating Partner, Advisory Board Member, and Board Mentor, he works across industries — from consumer and retail to wellness, food, and emerging tech — with a focus on governance, strategy, and sustainable growth. Deeply engaged with AI and digital transformation, Vijay helps businesses leverage technology, strategy, and people to scale faster and build future-ready organisations. As an active angel investor, he has invested in companies including Medi Assist and Slice Bank.
He is also a recognized speaker, having shared insights on leadership, scaling brands, and digital transformation at platforms including CII, Harvard Business School, and Google.
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Every growing organization eventually reaches a quiet inflection point. In the current environment—where roles are evolving faster than people—this inflection arrives earlier and sharper than before. What once drove momentum—deep trust, personal commitment, and a small group of loyal people pulling in the same direction—starts to feel insufficient for the complexity ahead. Decisions slow. Expectations…
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Consistency, Delight in Luxury, and Delight Beyond Luxury The Service Translation Framework explains how brands translate values into action by balancing Consistency, Delight in Luxury, and Delight Beyond Luxury. I. The Core Thesis: Service as a Mindful Pause World-class customer experience (CX) and enduring brand loyalty are achieved only when service and execution consistently go outside the script to deliver…
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When I saw Vikram Chachraa’s post about his experience with a Waymo robotaxi in San Francisco, it reminded me of a question I asked myself a decade ago. At that point, I was deeply concerned about my chauffeur and the need for him to upskill. The question in my mind was never how, but when, would driverless…
On Strategy, Decisions and Realities of Building Businesses 