👉 Vijay Jain – Thoughts, Notes & Frameworks

👉 Reflections on leadership strategy, scaling businesses, and building brands

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Vijay Jain is a seasoned consumer and retail expert with over 25 years’ experience in building and scaling businesses. As Founder-Director of ORRA and former CEO of ORRA and Ritu Kumar, he has led both founder-driven and professionally managed companies, delivering growth, cultural transformation, and customer-centricity. He brings a rare blend of financial acumen from investment banking and operating expertise as CEO. Today, as an Operating Partner, Advisory Board Member, and Board Mentor, he works across industries — from consumer and retail to wellness, food, and emerging tech — with a focus on governance, strategy, and sustainable growth. Deeply engaged with AI and digital transformation, Vijay helps businesses leverage technology, strategy, and people to scale faster and build future-ready organisations. He is also a recognized speaker, having shared insights on leadership, scaling brands, and digital transformation at platforms including CII, Harvard Business School, and Google.

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  • Building a Brand: The Service Translation Framework

    Consistency, Delight in Luxury, and Delight Beyond Luxury The Service Translation Framework explains how brands translate values into action by balancing Consistency, Delight in Luxury, and Delight Beyond Luxury. I. The Core Thesis: Service as a Mindful Pause World-class customer experience (CX) and enduring brand loyalty are achieved only when service and execution consistently go outside the script to deliver…

  • Deliberate vs. Emergent AI: The Future of Driverless Cars in India

    When I saw Vikram Chachraa’s post about his experience with a Waymo robotaxi in San Francisco, it reminded me of a question I asked myself a decade ago. At that point, I was deeply concerned about my chauffeur and the need for him to upskill. The question in my mind was never how, but when, would driverless…